Privacy Policy

Synergise Media Ltd – Data Protection & Privacy Notice

This Privacy Policy explains how Synergise Media Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, engage our services, or otherwise interact with us. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Who We Are

Synergise Media Ltd is a company registered in England & Wales. We act as the Data Controller for the personal data we collect from you in relation to our services.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Contact details (name, email address, phone number, postal address).

  • Business details (company name, job title, website).

  • Payment details (where required for invoicing and transactions).

  • Project information you provide to us (content, files, images, branding materials).

  • Website usage data (IP address, browser type, cookies, analytics).

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide our creative, digital, and related services.

  • To communicate with you regarding projects, invoices, and support.

  • To process payments and maintain financial records.

  • To improve our website, services, and client experience.

  • To comply with legal obligations (e.g. tax, accounting, regulatory requirements).

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Contractual necessity – to perform our contract with you.

  • Legal obligation – to comply with UK law.

  • Legitimate interests – for business development, administration, and service improvement.

  • Consent – where you explicitly provide it (e.g. email marketing).

5. Sharing Your Data

We do not sell or rent your data. We may share your personal data with:

  • Trusted third-party service providers (e.g. hosting, email, payment processing).

  • Professional advisers (e.g. accountants, solicitors).

  • Regulators or authorities, if required by law.

All third-party processors are contractually required to protect your data and act only on our instructions.

6. International Transfers

If your personal data is transferred outside the UK, we will ensure adequate safeguards are in place (such as the UK International Data Transfer Agreement or other approved mechanisms).

7. Data Retention

We will retain personal data only for as long as necessary for the purposes collected, including legal, accounting, or reporting obligations. Project files may be deleted after completion unless otherwise agreed.

8. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, alteration, or disclosure.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request erasure of your data (“right to be forgotten”).

  • Object to processing or restrict its use.

  • Request data portability.

  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.

10. Cookies

Our website uses cookies to enhance your experience and analyse usage. You can manage or disable cookies through your browser settings. Please see our Cookie Policy for more details.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

12. Dispute Resolution

Both parties agree to act in good faith and fairness in resolving any privacy-related concerns.

  • In the first instance, you should contact us directly to resolve the issue.

  • If the issue cannot be resolved, the matter shall be referred to the courts of England and Wales, which shall have exclusive jurisdiction.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Synergise Media Ltd
Email: admin@synergisemedia.co.uk
Registered Office: 20-22 Wenlock Road
London N1 7GU

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